Asking for a review out loud is the worst part of the job.
So don't. Send a short note instead from your own address — from the truck before you leave the site, or have the office do it when they send the invoice — and let the customer answer in their own time, without you standing there.
Try it for 90 days Free for 90 days, no card. $49 a month after.
Three reasons a good shop ends up with a thin review page
Your reviews don't reflect your work
Twenty jobs go well and are never mentioned anywhere. One bad afternoon gets written up in detail by the following morning. That isn't unfairness so much as motivation — irritated people have a reason to sit down and type, and satisfied people simply get on with their day.
The ask never quite happens
A driveway, an invoice in hand, and the customer half out the door is a bad moment to ask anyone for a favour. Most owners can't bring themselves to do it. The ones who can only remember on the days they aren't behind.
The tools meant to fix it look like spam
A message from a company the customer has never heard of, sent from an address nobody can reply to, arriving three weeks after anyone was in their house. It gets deleted, and it should.
The solution is one email, sent properly
Not a platform. Not a strategy. One short message, from the address your customer already knows.
Five Star Local Solutions sits behind your existing mailbox. When a job wraps, you (or the office) put the customer in and send — from the truck before you leave, or right when the invoice goes out. They get a short note asking how everything went. That's the entire product, and it is deliberately the entire product.
It comes from you
Sent through your own Gmail or Outlook, under your name, threading into a conversation the customer already recognises. Nothing about it announces that software was involved.
It makes the next step easy
Customers are asked how the job went. When they're happy, there's a clear path to your Google business profile. When something wasn't right, that feedback reaches you privately so you can make it right — not disappear into silence.
It takes one tap
The review link goes straight to your profile, so a customer reading on a phone in the driveway can be done in ten seconds rather than searching for your business name and giving up.
Why something this plain works
There is nothing clever here, and that's rather the point. It is the same request you would make in person, moved to a moment when your customer has a free hand, no invoice to sign, and no one watching them decide.
Asked at the right time, by someone they recognise, a fair number of people say yes. Asked in a driveway by a tired tradesperson, almost nobody does.
The second effect matters as much as the first. When the reply line is open, the customer who is quietly annoyed about the mess in the hallway tends to tell you rather than nobody — and you get the chance to put it right.
Over a season that changes two things: how many reviews you have, and how many complaints you found out about early enough to fix.
Ninety days, free
The whole thing, switched on, for ninety days — no card entered, nothing charged, and nothing to cancel if you decide it isn't for you. That's a full season of work, which is about how long it takes to tell whether your review count is genuinely moving.
After that it's $49 a month, and you can stop from your own account whenever it stops earning its place.
Start the trial
Write down what you do and what your review page looks like at the moment. We'll tell you plainly whether this is likely to change it, and say so if it isn't.
Everything arrives here. A person reads it.
Message sent
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